Terms and Conditions

When booking packages that combine two or more travel services (e.g., flights and hotels), Dialtotravel acts as an agent for the suppliers but takes responsibility for the package under the 2018 Package Travel Regulations. Section B of the terms outlines additional details when booking through Dialtotravel as the package organizer. If booking individual services separately, you will not benefit from package protections. For third-party packages, the respective tour operator is responsible. Always review your booking confirmations for accuracy as changes may incur fees and are often non-refundable.

Section A – Applicable to All Bookings

When you make a booking, Dialtotravel will arrange contracts with third-party suppliers (e.g., airlines, hotels, car hire companies). Your contract is confirmed when you receive a booking confirmation. The terms of third-party suppliers apply to your booking, and in case of any conflict with Dialtotravel’s terms, the supplier’s terms take precedence unless found invalid under English law.

Dialtotravel takes no responsibility for the acts or omissions of suppliers unless acting as the package organizer under the Package Travel Regulations, where liability will apply according to Section B.

Package Bookings

A “Package” is formed when two or more travel services are sold together, purchased from a single website visit, or advertised as a package. Dialtotravel will act as the organizer in accordance with the Package Travel Regulations and will establish contracts with each of the individual service suppliers. Travel services that form a package can include:

• a. Transport (e.g., flight)
• b. Accommodation
• c. Car hire
• d. Other tourist services (not intrinsic to the transport or accommodation)

If additional services like car rentals or tourist experiences are booked after the start of your trip, they won’t be considered part of the package.

Other Tourist Services

When bookings consist of accommodation, transport, or car rental along with one or more tourist services, a package will be formed if the tourist service makes up 25% or more of the total price, or is advertised as essential to the trip.

Booking Process

Bookings can be made online, by phone, or in person. Availability is not guaranteed until confirmation is issued. Once a booking request is received, an order summary is provided but doesn’t signify a contract until a confirmation is issued. You are responsible for ensuring the accuracy of details such as names and itinerary, and changes after issuance of tickets may incur additional fees. Please note that flight tickets and services are generally non-refundable, non-changeable, and non-transferable unless explicitly stated.

• Scheduled Airline Failure Insurance (SAFI): Available at an extra cost to cover against airline insolvency. Full policy details are available upon request.
• Availability and Fares: Seat availability and prices are subject to airline discretion. Payment must be made within 1 hour of confirmation to secure the quoted fare.
• Baggage Allowance: Varies by airline and route. Hand luggage typically ranges between 5-10kg; hold luggage may incur additional charges and is not always included.
• Check-in and No-Show: Check-in procedures must be followed as per airline policies. Missing a flight (No-Show) will follow the airline’s specific rules for alternatives.
• Amendments and Cancellations: Most flight bookings are non-refundable. Any changes will incur charges as per the airline’s terms.
• Travel Insurance: It is highly recommended, and in some cases required, for medical emergencies, cancellations, and loss of baggage.
• Passports, Visas, and Health Formalities: Passports must be valid for at least 6 months beyond your return. Visa requirements, including for transit, should be checked with embassies. Specific conditions apply for travel to the USA and Australia, where ESTAs and ETAs are mandatory. Always review the latest health requirements.
• Children, Pregnancy, and Additional Considerations: Special documentation may be needed for unaccompanied minors. Airlines may restrict travel for those in advanced pregnancy. Dialtotravel assumes no responsibility for non-compliance with these formalities.
• Infants: Children under 2 years qualify for infant status as per Air Navigation Orders.

Price and Payment Terms for Dialtotravel.co.uk

The cost of your holiday includes all known taxes, fees, and charges at the time of booking. In some cases, additional costs may arise, and you'll be informed in advance. Payment options include a deposit or full payment based on your booking date. Balances are due by the date in your booking confirmation to avoid cancellation. Fees may apply for cancellations or amendments. Payments made are held on behalf of suppliers.

Cancellations and Amendments

Cancellation fees, including administrative charges, apply based on the terms of the supplier. Airlines may charge up to 100% of the total cost for cancellations depending on the timing. Additionally, Dialtotravel imposes an administrative fee of £75 per passenger for customer-initiated cancellations, while a £25 fee applies if the flight is canceled by the airline.

For amendments, a non-refundable administrative fee of £50 per passenger is charged alongside any additional fees from the airline or supplier. Partial refunds for unused tickets are subject to airline discretion, and any refund amount will depend on the terms and conditions of the airline.

Delivery of Documents

Travel documents are typically emailed within 48-72 hours following full payment. In case of late bookings, they may be sent within 24 hours. If requested, physical copies can be sent by post or courier at the customer's expense. Dialtotravel is not responsible for lost documents unless caused by negligence, and reissuance of documents is subject to terms, with costs borne by the customer.

Final Travel Arrangements

Ensure all travel documents (e.g., passports, visas) are in order. Flights may need to be reconfirmed 72 hours before departure. Failing to do so could result in denied boarding with no refunds issued. Customers are advised to note reference numbers when reconfirming.

Complaints

Dialtotravel assists with complaints but suggests that issues should first be addressed to the principal or supplier during the trip. Failure to report concerns immediately may impact compensation. Upon returning, complaints should be directed to the supplier, and Dialtotravel can assist in this process.

Booking Responsibility

Dialtotravel acts as an agent, and your contract is with the supplier. The agency is not liable for the services provided, and liability is capped at twice the commission earned from your booking.

Unavoidable and Extraordinary Circumstances

Dialtotravel is not liable for disruptions caused by unavoidable and extraordinary events, such as war, terrorism, natural disasters, or airline strikes. This includes any impact from Brexit, where travel services may be affected due to changes in flight routes or visa requirements for British citizens.

The agency will provide refunds or alternative arrangements where possible but is not responsible for compensation in these circumstances.

Accommodation Ratings & Standards

At Dialtotravel.co.uk, we provide accommodation ratings based on either supplier-provided information or our own assessments, informed by industry knowledge and customer feedback. Our ratings, which are clearly marked, serve as a guideline for the services and facilities you can expect. It’s important to note that standards may differ between countries and suppliers, and while we strive to provide accurate information, we cannot guarantee its completeness.

Documentation & Information

The descriptions and content available on our website are intended to give you a general overview of the services offered by our suppliers. Due to the nature of travel, not all details can be included online, and availability may vary. For additional information regarding any travel arrangements or services, please do not hesitate to contact us.

Safety & Security

You are responsible for familiarizing yourself with the safety advice issued by the Foreign Office regarding your travel destination. We recommend consulting Travel Aware for up-to-date safety information. Should there be advice to avoid or evacuate a specific location, it may be deemed an Unavoidable and Extraordinary Circumstance.

Your Behaviour

All guests are expected to behave in a manner that does not disrupt the experience of others. If, in the opinion of the supplier or relevant authorities, your conduct or that of your party is disruptive, they reserve the right to terminate your booking without further liability. In such cases, you may be held liable for any damages or losses incurred, and payments must be settled directly with the supplier prior to departure.

Data Protection

To facilitate your booking, we require personal information such as your name, contact details, and passport information, as well as any special category data relevant to your travel, like health or dietary needs. This information is processed to secure your arrangements and may be shared with relevant suppliers and authorities, including US Customs and Border Protection when necessary. We ensure that any data transfer complies with General Data Protection Regulation (GDPR) guidelines.

Section B: Package Holiday Terms and Conditions

This section is applicable when Dialtotravel.co.uk is the organizer of your package, in line with Package Travel Regulations, and should be read alongside Section A.

Transferring Your Package Booking

If a member of your party cannot travel, their place may be transferred to someone else under the following conditions:

• The new participant meets all travel conditions.
• We are notified at least 7 days before departure.
• Any outstanding balance and a transfer fee are paid.
• The new participant accepts these Booking Conditions and those of the supplier.

Both you and the transferee will remain jointly liable for all payments. If no replacement is found, cancellation fees may apply, and no refunds will be issued for unused services.

Cancelling Your Package Due to Unavoidable & Extraordinary Circumstances

Cancelling Your Package Due to Unavoidable & Extraordinary Circumstances

You have the right to cancel your package without penalty if Unavoidable and Extraordinary Circumstances arise that significantly affect your travel arrangements or the destination. In this case, a full refund will be provided, but no additional compensation will be offered. This applies only if the Foreign Office advises against travel to your destination.

Changes or Cancellations by the Supplier/Principal

In the event of an insignificant change to your arrangements, we will notify you as soon as possible, though we bear no liability. Insignificant changes may include minor flight alterations, changes in aircraft type, or accommodation upgrades.

If a significant change occurs—such as alterations to accommodation or departure times—we will inform you promptly and offer options including:

• 1. Accepting the modified arrangements.
• 2. Receiving a full refund.
• 3. Choosing alternative arrangements of comparable or higher standard at no additional cost.
• 4. Accepting lower-standard alternatives with a refund of the price difference.

Please inform us of your choice within the specified timeframe. If we do not receive a response, we may treat the booking as terminated and refund the affected amount.

If you choose to cancel following a significant change, we will also refund any travel insurance premiums paid to us if you cannot transfer or reuse your policy.

Our Responsibilities as Organiser for Packages

At Dialtotravel.co.uk, when you book a package with us acting as the organiser under the Package Travel Regulations, we take responsibility for the travel arrangements that make up your package. This means that we are committed to delivering the services outlined in your booking confirmation. If we or the supplier fail to deliver these services properly and your enjoyment is affected, you may be entitled to a price reduction or compensation.

Liability and Compensation

Compensation will be assessed based on several factors, including:

• Following the complaints procedure outlined in our Booking Conditions.
• The extent to which our negligence or that of our suppliers impacted your overall experience.

It is important to note that you must demonstrate how we or the suppliers have failed in your claim.

Dialtotravel.co.uk will not be liable for any claims related to injury, illness, death, loss, damage, expense, or other issues if they arise from:

• Actions or omissions by the affected person.
• Unrelated third-party actions that are unavoidable and extraordinary.
• Unforeseen circumstances beyond our control.

Limits on Liability

If we are found liable, our compensation is limited as follows:

• For claims not involving injury, illness, or death, the maximum compensation is up to three times the price you paid for your package, applicable only if you received no benefit from your booking.
• For international travel involving air, sea, or rail, liability will be limited as if we were carriers under applicable international conventions, such as the Warsaw/Montreal Convention for air travel, and others for sea and rail.

The "Conditions of Carriage" set by operating carriers or transport companies will also apply to your journey. Any claims arising under EC Regulation 261/2004 regarding flight cancellations or delays will be limited to remedies provided under that Regulation.

Claims and Responsibilities

• When claiming, you must inform us and the suppliers in accordance with our complaints procedure.
• If you receive any compensation from a transport provider or hotelier, we reserve the right to deduct that amount from any payments made to you.
• You must notify us of any claims to accept liability, and the claimant must assist us in pursuing any third-party claims.

Dialtotravel.co.uk does not accept liability for unforeseen damages or losses, nor for services not included in your booking confirmation, such as excursions booked independently.

Unavoidable and Extraordinary Circumstances

If your return to your departure point is hindered due to such circumstances, we will arrange necessary accommodation (of comparable standard) for up to three nights per person, with exceptions for those with special needs.

Prompt Assistance for Packages

Should you encounter difficulties while on holiday, we will provide prompt assistance, offering information on health services, local authorities, and alternative travel arrangements. However, we are not liable for costs incurred if the issue arises from your own actions or if prior authorization for your arrangements is not obtained. We reserve the right to charge a fee for assistance required due to intentional actions or negligence by you or your party.

Jurisdiction

This agreement will be governed by the laws of England and Wales, and any disputes will fall under the exclusive jurisdiction of the courts in England and Wales.

For any further questions or concerns regarding your package or our responsibilities, please feel free to reach out to our customer service team.